Just finished listening to Seth Godin’s Linchpin: Are you indispensable?
The book is about being that rare person in the company that is not easily replaceable
- Someone who doesn’t necessarily follow the rule book.
- A problem solver and a map maker.
- Resumes not needed as the work speaks for itself.
There were 137 chapters that touched on almost as many concepts. I wish he had just picked a few of the key ones and spoke about them more in depth.
Nevertheless, I will focus on one; Emotional Labour
Emotional labour is usually understood in the realm of customer service. Waiters at a restaurant are not just paid to take orders and clear tables; but to create a pleasant experience for the customer by smiling, taking an interest in their day and putting on a cheerful persona.
This can be emotionally exhausting and is correctly classified as work!
Seth Godin goes a little further and describes emotional labour as finding the artistry in your work. Putting your whole self and your emotions in your work. What does this look like?
Emotionally invest in all parts of your job
If you are not emotional about the work, find another job. Otherwise be content being a staple 9 to 5 rule-following employee. (and hey its totally fair if that’s the case – no judgement)
- Going above and beyond in every interaction
- Seeking out gaps in the solutions, not avoiding them
- Bringing up that difficult topic in a meeting (because you give a crap)
- Smiling at the lady at reception
- Take initiative to find a solution, instead of passing it on
- Listening to a disgruntled colleague instead of yelling back
Your work is daily way to create change, make connections, inspire and bring out emotions in people. That is how you create art.
